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Refund policy

Summary: we accept returns within 7 days of delivery only for products that arrive defective, damaged or different from what you ordered.

What can be returned

  • A product with a manufacturing defect (for example a broken hinge, peeling coating or a faulty lens).
  • A product damaged in transit.
  • A product different from the one you ordered (wrong model, colour or size).

We do not accept returns or exchanges for a change of mind, for a product that has been used, worn, scratched or damaged after delivery, or for a product returned without its original box, case, invoice and accessories.

How to request a return

  1. Within 7 days of delivery, write to support@bettervision.in or call / WhatsApp +91 97672 31817 with your order number, a short description of the problem and clear photos of the product and its packaging.
  2. Our team checks your request and, if it is accepted, schedules a free pickup from the address where the order was delivered.
  3. When the product reaches us, we inspect it within 2-3 working days.
  4. If the defect, damage or wrong item is confirmed, we replace the product with the same model, or refund you if a replacement is not available.

Refunds

  • Refunds are made to the original payment method. Once a refund is approved, it is usually started within 2-3 working days; your bank or card issuer may take a further 5-7 working days to show it.
  • Shipping is free in India, so there are no shipping charges to refund or deduct.

Cancellations

  • You can cancel an order free of charge until it is dispatched, by writing to support@bettervision.in or calling +91 97672 31817. Any amount paid is refunded to the original payment method.
  • After dispatch an order cannot be cancelled; if the product then arrives defective, damaged or wrong, the return process above applies.

Misuse

Orders placed by taking advantage of a technical error or by misusing an offer may be cancelled with a full refund. Repeated ordering and returning of products may lead to future orders being refused.

Warranty

Products also carry the manufacturer's warranty described on our Warranty page. For any question, see our Contact Us page or our Legal notice for the Grievance Officer.